Delivery & Returns
We use Royal Mail and Parcel Force to fulfil our delivery requirements. For UK orders you can expect your purchase to be with you within 3-5 working days.
Orders placed for next day delivery before 1pm Monday – Thursday, will arrive the next day, after 1pm will arrive the following day. Orders placed on Friday before 1pm will arrive the following Monday and orders placed on the weekend will arrive the following Tuesday. To opt for our next day delivery service, please select the option at the checkout.
Most deliveries are made by Royal Mail or UK Mail.
If you should change your mind about your purchase, then you have 7 working days to return your purchase. You MUST notify us via email to firstname.lastname@example.org before returning ANY item. Please state in the email:
Reason for returning the item/s
Whether you would like an exchange or refund
We are unable to accept returns for personalised/customised orders unless faulty/damaged.
Please ensure all items are returned, unused, in their original packaging. If there is any sign of use we will be unable to accept the return.
Unless the item/s is faulty, the customer will pay for return postage and packing. If the item/s is faulty then we will refund your return postage and packing costs.
On receipt of the returned item/s, we will issue a refund within 10 working days. The refund will be made via the original method of payment.
This does not affect your statutory rights.